General questions or want a custom item?
Please remember that all of our items are made to order, so they do take a little extra time. The current production time is 5-6 business days for crafting with an additional 2-3 business days to ship.
We ship USPS Priority Mail for all our packages. Our shipping charges are listed below and will be calculated by our shopping cart automatically as you check-out.
$1 to $24.99 = $6.90
$25.00 to $49.99 = $8.50
$50 to $74.99 = $10.50
$75.00 to $99.99 = $12.50
$100.00 to 149.99 = $13.50
$150-249.99=$16.50 & 250.00 and up $18.00
Due to the fact that ALL items are custom made to your specifications, we do not allow for refunds or exchanges. We are also not responsible for the color or font choices made by the customer. If you have any questions about a color for a particular fabric either email us your question or look at our fabric drop down of the website and it will give you the suggested thread color for that particular fabric. If you would like to see a proof of your font style also email us and we will send a proof. HOWEVER, if there is an error on our part with the final product, please notify us and we will help correct the situation. If there are any other questions that you may have regarding a product, please feel free to contact us prior to placing your order.
Please remember that we appreciate your business and want to keep you coming back! If you encounter any problems with ordering or have any questions, please feel free to fill out the form below.
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